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Customer Services

Popular questions

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When will my order arrive?

Our marketplace hosts a collection of webstores from individual creative sellers, small businesses & talented mumpreneurs, their aim is to create & ship your order as quickly as possible, within your chosen time frame.  If you order from more than 1 seller, your parcels will arrive separately

 

You can check your order confirmation email as this will indicate the exact time frame in which your order will be shipped.

 

To find out more about an exact shipping & delivery date, please login to your account here where you can view your order details & email the relevant seller directory.



Chat with an expert

To chat with one of our team, simply click here >>

 

Alternatively, you can click on the button at the bottom of the screen. If we are away, you can leave a message and one of our team will get back to you. This button might look different depending on your device.
 

Email us:

You can email us using orders@teyboutique.com


 

Where do I enter my discount code?

First you need to add some items into your shopping basket. Let's say your an expert online shopper and you have already done this part. Now, you must go to your cart and click on the 'Proceed to checkout' button. Here, you will be able to enter your discount code.



My Delivery Address is different, what do I do?

During checkout, you will be able to specify a delivery address. This can be different from the billing address. We are also happy to ship to another address, if you email us & let us know in time. 



What happens if I am not happy with the embroidery?

We will always do our best to provide a great service & high standard of embroidery.   If you are not happy with our high standard of embroidery, we apologise, however, we only replace or refund items if they are defective or damaged or a spelling error has been made on our part.  We will do our best to email you a proof before shipping.  If a certain amount of time has passed and we don't hear back from you via email, we are obliged to ship the item to you.  

- E.g. Super fast shipping (We are obliged to ship the item to you within 1 - 3 working after placing your order.

- E.g. Fast shipping (We are obliged to ship the item to you within 3 - 5 working after placing your order.

- E.g. Standard shipping (We are obliged to ship the item to you within 5 - 10 working after placing your order.



What happens if my product is Out of Stock?

Delivery can be delayed slightly if an item is out of stock. If this is the case, we will email you to let you know.

As shipping rates vary worldwide, we may have to contact you to advise you of extra postal charges. It may also take longer to deliver outside of the UK, Ireland and Europe.



What happens if I do not receive my order?

If you do not receive your order within 9 days, you must email us within 10 days of the date on which your ordered, otherwise we cannot be held liable.

We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item.


What if I need to cancel my order?

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.

Order cancellations must be made via email, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to orders@teyboutique.com before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns' section below.


What if I miss spell a name?

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been miss-spelled.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.


What happens if I receive the wrong item?

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.


What if the item is faulty?

If the item you received is faulty, please contact our customer care team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.


Other Information

Colour

The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Clothing

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item should be returned with its original packaging.

Service Access

While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.


 


Write to Us

The Early Years Boutique

Blick Shared Studios, South Belfast

51 Malone Road, Belfast, BT9 6RY



Apply to Sell with Us

If you want to apply to sell with us, click on the button below to get started.