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Shipping & Returns

Order before 12pm for Faster shipping  Go to checkout >

If you place your order before 12pm Monday to Friday, the day you placed your order will be considered the 1st working day.  If you have any questions regarding shipping, please contact us.

Free UK Shipping on orders over £50 

Otherwise

STANDARD Shipping is £3.49 (Shipping up to 7 business days)

STANDARD PLUS is £4.99 (Shipping up to 5 business days)

FAST SHIPPING is £6.99 (Shipping up to 3 business days)

SAME DAY Shipping is £9.99 - Shipped in 1 business day (Order before 1pm)

NEXT DAY DELIVERY is £12.99 - Delivery in 1 business day (Order before 1pm)

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Ireland Shipping 

Standard shipping is €4.75 

Standard Plus shipping is €6.99  (5 business days)

Faster shipping is €9.50  (3 business days)

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International Shipping is from £9.99 (5 - 10 business days)

 

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Delivery Service

All deliveries are made by either Parcel Force, Royal Mail or a private courier service.

Deliveries should all arrive between the hours of 9:00am and 6:30pm and will be delivered with your normal post. Both shipping & delivery of your parcel can be on business days, Monday to Friday, or a Saturday.

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European & Worldwide Shipping

We also ship to Europe & worldwide. We may get in contact after you have placed your order to let you know about any additional shipping charges, if any.

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Returns / Refunds / Exchanges

Our policy lasts 14 days. If you are not completely satisfied with the goods, simply return them to the seller.  You should contact us for their full address within 14 days of receiving your item.  We will issue a full refund or exchange as soon as possible after the order has been cancelled. If 21 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you return an item due to an error on our part, we will happily refund you the full value of the goods.   

You cannot return goods if they have been personalised or handmade specifically for you; where, in our opinion you have not taken care of the goods, if you have made a spelling mistake on your order and it has already been sent to production, if you have a change of mind or if you believe you placed your order in error.

We do not provide refunds on gift vouchers.

We also do not provide refunds on the return cost of postage.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We recommend that you send the parcel back using a delivery service that insures you for the value of the goods, as we cannot accept responsibility for items damaged or lost in the post.

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Replacements. (if applicable)

We only replace items if they are defective or damaged or an error has been made on our part.  If you feel that you need a replacement item shipped to you, please send us an email at orders@teyboutique.com and we will send you more information.

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Faulty items

Our refund / replacement policy on faulty items lasts 14 days.  Please email us to orders@teyboutique.com with the next steps to take.  This will involve shipping back the item to the address of the seller.  The Early Years Boutique will provide this address via email.  

If the seller believe a fault exists, The Early Years Boutique will either issue you with a full refund (for the cost paid at checkout) or organise a replacement item.  We cannot issue you with a refund if 14 days has passed after receiving your order.

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Missing or lost items

Our refund / replacement policy on missing or lost items lasts 30 days.  Please email us to orders@teyboutique.com if your parcel has not arrived, before 30 days of placing your order.  

We will follow the guidelines of the individual seller to resolve the situation as quickly as possible.

We cannot issue you with a refund or a replacement, if 30 days has passed after placing your order.  As a goodwill gesture, The Early Years Boutique may offer a gift voucher.