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Selling Partner T&Cs

 Why Join | FAQs | Happy Sellers | Terms


Congratulations on joining TEYBoutique.com’s online platform as a

‘Seller’.  You will now be able to access new markets, increase your sales, access

leading edge robust online technology, business coaching assistance, innovative

marketing campaigns, competitions and so much more to help your business

grow.

We have intentionally written our T&C’s in the most simple and everyday

language to ensure your quick understanding and our commitment as a partner

in growing your business.

The following guidelines set out the rules that you must agree to follow in order

to become (and continue to be) a member of THE EARLY YEARS BOUTIQUE selling

platform.

They will help you to grow your business and to meet the highest level of customer

service.   


1. Engaged marketing

To maximise the success of your business, we encourage you to provide us with

marketing content, ideas and contribution to our blog, testimonials and

customer reviews. We are always on hand with marketing expertise to

ensure you product sales, this includes:

 Emailing us offers and discounts for your products

 Emailing us blog articles that we can send to our large database of

clients

 Emailing us customer pictures or testimonials from sales

 New products or new photography

 In order to increase exposure of your products it is also advisable to list a

TEYBoutique link back to your store on your website, Twitter account or Facebook page.


2. Provide Great Customer Service
– to ensure repeat sales we encourage all

sellers to:

 Honour your shipping and processing times.

(Continuous failure over a short period of time, to honour your shipping/processing times, will result in a 5% late shipping penalty fee deducted from each late order.  This will be up to the discretion of The Early Years Boutique)

 Respond to conversations in a timely manner.

(Within 1/3 working days.  If you do not hear back from the customer, you should email them again.  If you do not hear back from your email, you can ask HQ for help or you can ring your customer)

 Clearly state and confirm postage charges

 Explain your shop’s policies clearly and honour those commitments.

 If you are unable to complete an order, you must notify the Early Years Boutique immediately within 1/2 working days and we will offer help and assistant to you.


3. Working in partnership


We are a small, independent and committed team who work hard to help

you grow your business and provide a great service. All communication

with Partners is carried out via email. We ask all of our Partners to maintain a

professional relationship in any dealings with any member of staff at

TEYBoutique.com.

4. NEW Packaging guidelines

We require all sellers to adhere to the guidelines below:

1. Each parcel should be packaged with care, using good quality material.
2. Each parcel should have a a TEYBOUTIQUE branded sticker logo attached to the outer packaging.  Download here.

3. Each parcel should contain a TEYBOUTIQUE branded slip.  Download here.

4. Each parcel should contain a printed customer gift invoice inside the main packaging.
5. Each parcel should have a printed postal address on outer packaging.  


You can purchase 40 branded stickers and 40 branded slips as part of the TEYB Bundle, direct from www.stationeryjack.com/teyb for a price of £4.50 plus  shipping. Shop now 

 


5. TEYBoutique.com’s Fee’s

VIP Membership - Your own 'webstore'

There are 2 specific fees at TEYBoutique.com.  These are joining fee and the commission fee. 


The Joining Fee is from £99 and we charge a Commission from as low as 0% on product sales.

After the joining fee is paid there are no additional fees or contracts, no hidden fees, no admin, listing or annual fees.

The joining fee is a once off fee (not an annual fee).

All subscriptions must be paid in full.  If you cancel payments at any time, you will be billed for the remaining balance by invoice.  

 

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6. Store set up

Sellers will be able to add new products via new Seller's Area to be

submitted for approval, from Thursday 24th November 2016.

THE EARLY YEARS BOUTIQUE will aim to review new products as quickly as possible.

 

Sellers can email THE EARLY YEARS BOUTIQUE at anytime for help / support or

guidance on new products.  THE EARLY YEARS BOUTIQUE will happily make

recommendations on new products to ensure they are a 'match' for our marketplace &

somewhat different to what we have already.

 

THE EARLY YEARS BOUTIQUE will work with you to determine the best products to

add to your store.  If we feel that a product will not sell on our platform, the product will

not be added to your store. 

 

THE EARLY YEARS BOUTIQUE can choose to remove a product at any given time if 

they feel the product or store does not fit in well with current or future marketing plans. 

 

THE EARLY YEARS BOUTIQUE aims to work in partnership with each seller to guide

their business in the right direction.   THE EARLY YEARS BOUTIQUE may help a seller

with new product ideas and new product development. 

 

There are no time restraints after registration.  You can set up your webstore, plus add products to your store at anytime.

 

Image Guidelines

THE EARLY YEARS BOUTIQUE ask that all images are clear, bright, not fuzzy and

contain real lifestyle images if possible.  We can't accept images of dolls or mannequins. 

 

7. Product Listing Prices

Please include standard UK shipping into the listing price of your product.  This enables

THE EARLY YEARS BOUTIQUE to run 'FREE Postage' discounts, plus other special

offers to customers.

 

8. The Order Process

THE EARLY YEARS BOUTIQUE will email  the seller an order, the seller will create the

order & ship within an agreed time frame.  The seller will receive payment minus the

commission of the product listing price plus postage costs where applicable.

 

9. Payments to Sellers

Payment is made to you every 2 weeks, after you have submitted an Invoice to THE EARLY YEARS BOUTIQUE of all orders shipped.  

 

10. Shipping Charges

UK shipping

NOTE: Each seller will decide what shipping options they would like to be made available on their products.

 

11. Delivery, Shipping & Returns

 Returns / Refunds / Exchanges

Our policy lasts 14 days. If our customer is not completely satisfied with the goods, we

ask that the customer will  return them to the seller.  


To be eligible for a return, the items must be unused and in the same condition that you

received it. It must also be in the original packaging.

If you return an item due to an error on our part, we will happily refund you the full value of

the goods.

You cannot return goods if they have been personalised specifically for you; where, in our

opinion you have not taken care of the goods, if you have made a spelling mistake on

your order and it has already been sent to production or if you have a change of mind,.

We do not provide refunds on gift vouchers.



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that

we have received your returned item. We will also notify you of the approval or rejection

of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment.

We recommend that you send the parcel back using a delivery service that insures you

for the value of the goods, as we cannot accept responsibility for items damaged or lost

in the post

Replacements. (if applicable)

We only replace items if they are defective or damaged or an error has been made on our

part.  If you feel that you need a replacement item shipped to you, please send us an

email at orders@teyboutique.com and we will send you more information.

 

12. Termination

TEYBoutique may terminate the agreement at any time immediately on written notice to

the selling partner, which may be served by email.

 

13. Cancellation & Refunds

We maintain a 'Membership Cancellation Guarantee', whereby you can cancel your membership with TEYBoutique.com at any stage by emailing orders@teyboutique.com

 

Please use the structure below to cancel / terminate your membership:

 

I would like to cancel my membership with TEYBoutique.com

Store name:

Your name:

Date:

 

On receipt of a cancellation /termination notice, seller's membership will cease with immediate effect:

 

If you are on a payment plan or advertising bundle, we do not have a cooling off period and you must continue paying your plan in full until it ends.  If we cannot process your monthly payments:

You will be billed immediately for the remaining balance of up to 24 months with the card details we have on file.  If payment cannot be processed, a late penalty fee of £49 will be applied and you will be immediately billed by invoice for all remaining months (up to 24 months).

 

 

THE EARLY YEARS BOUTIQUE reserves the

right to cancel or terminate a partnership at any time.  In most cases, THE EARLY

YEARS BOUTIQUE will contact the seller first.  THE EARLY YEARS BOUTIQUE can

choose to keep a product live for as long as necessary after cancellation.  The purpose

being,  to fix any SEO issues or 404 Page not Found issues in Google when your

products are eventually removed.  Any monies  owed will be billed.

We reserve the right not to provide refunds to sellers.

 



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